One platform for every customer outcome.
Most tools help you talk to customers.
Mirai helps you operate your business.
Instead of stitching together bots, spreadsheets, CRMs, booking tools, and broadcast software, Mirai gives you a single platform where conversations, customers, and revenue operations are connected by design. AI orchestrates intent. Operators handle judgment. Every action is correct, auditable, and attributable.
Atlas AI Orchestration
Intent detection your operators can trust.Atlas classifies customer intent, retrieves your business knowledge, and routes every request to the correct action — with deterministic guardrails.
- Answers using your own menus, services, and policies
- Decides whether to answer, act, or escalate — automatically
- Confidence scoring drives when to hand off to your team
- Tenant-safe RAG keeps knowledge scoped per organization
Customer Profiles & CRM
One customer record. Every channel.Unified customer context — interaction history, lifecycle stage, segment, and operator notes — always current, always accessible to your team.
- Profiles built from every inbound signal and outbound action
- Lifecycle stage tracking: new, active, lapsing, churned
- Segment membership tied to behavior and spend
- Operator notes with full conversation context
Loyalty & Voucher Ledger
Ledger-backed rewards you can audit.Every point adjustment and voucher operation is idempotent, atomic, and written to an immutable ledger. Correct during peak hour. Correct during quiet days.
- Points always add up — ledger prevents drift under concurrency
- Vouchers can only be redeemed once, even under simultaneous requests
- Full audit trail for every reward action
- Configurable tiers, earning rules, and expiry logic
Bookings & Scheduling
Contention-safe bookings. No double-commits.Capacity-aware appointment management with idempotent confirmations, automated reminders, and no-show tracking. Works at one location or one hundred.
- Contention-safe booking — prevents collisions under peak load
- Automated confirmations and reminders through your channels
- No-show flagging and recovery workflows
- Multi-location scheduling with per-outlet autonomy
Operator Inbox & Human Handoff
AI handles volume. Humans handle judgment.A unified workspace for your team. Every handoff from Atlas carries full conversation history and customer state — so operators step in ready, not starting from zero.
- Single inbox across all connected channels
- Context-preserving handoff: customers never repeat themselves
- Priority queue with SLA timers
- Assign, claim, and escalate with full audit trail
Campaign Automation
From segmentation to attribution — in one platform.Segment customers by lifecycle, behavior, and spend. Send attributed campaigns with opt-in enforcement and end-to-end ROI tracking — so you know what actually drives revenue.
- Opt-in enforcement built into every campaign
- Segment by lifecycle stage, booking history, or custom tags
- Cost tracking per campaign at Meta's published rates
- Send-to-sale attribution across your customer base
Deterministic Onboarding
Go live in days, not weeks.A guided activation path with clear state tracking. You always know what is configured, what is pending, and exactly what to fix next.
- Step-by-step checklist from channel connection to first customer signal
- Real-time validation — immediate feedback on misconfiguration
- Safe defaults for messaging and marketing compliance
- No solutions engineer required
Governance & Tenant Isolation
Your data. Your customers. Always isolated.Multi-tenant architecture enforced at the database layer. Tenant context is server-derived, never client-supplied. Cross-tenant access is prevented by design.
- RLS-first + backend enforcement for defense in depth
- RBAC with least-privilege access per operator role
- Immutable audit trails for loyalty, bookings, and vouchers
- PDPA-aligned consent management per customer
Everything talking to everything
Every module shares the same customer record, audit trail, and operator workspace.
All modules share the same customer record, audit trail, and operator workspace.
The system is the feature
With Mirai, everything works together:
A customer signal arrives. Atlas understands the intent. The correct action runs. If a human is needed, they step in with full context. The customer gets a clear, correct response.
Customer data, loyalty balances, bookings, campaigns, and conversations all live in one place — not scattered across tools.
That's why Mirai isn't a chatbot, a CRM add-on, or a broadcast tool.
It's the Revenue OS between your customers and your business outcomes — omnichannel, AI-orchestrated, and operator-governed.
Mirai — Omnichannel Revenue OS for operators who need every action to be right.