Everything your operator team needs.
One platform where conversations, customers, and revenue operations are connected by design.
Atlas AI Orchestration
Intent detection your operators can trust. Atlas classifies customer intent, retrieves your business knowledge, and routes every request to the correct action — with deterministic guardrails.
Customer Profiles & CRM
One customer record. Every channel. Unified customer context — interaction history, lifecycle stage, segment, and operator notes — always current, always accessible.
Loyalty & Voucher Ledger
Ledger-backed rewards you can audit. Every point adjustment and voucher operation is idempotent, atomic, and written to an immutable ledger.
Bookings & Scheduling
Contention-safe bookings. No double-commits. Capacity-aware appointment management with idempotent confirmations, automated reminders, and no-show tracking.
Operator Inbox & Human Handoff
AI handles volume. Humans handle judgment. A unified workspace where every handoff carries full conversation history and customer state.
Campaign Automation
From segmentation to attribution — in one platform. Segment customers by lifecycle, behavior, and spend. Send attributed campaigns with opt-in enforcement.
Governance & Tenant Isolation
Your data. Your customers. Always isolated. Multi-tenant architecture enforced at the database layer. Tenant context is server-derived, never client-supplied.
Deterministic Onboarding
Go live in days, not weeks. A guided activation path with clear state tracking. You always know what is configured, what is pending, and exactly what to fix next.
Capability Matrix
See which features are available in each module.
How it works
Atlas handles the signal. Your team handles the judgment.
When a customer messages you, Atlas instantly classifies intent — booking a service, checking points, asking about an order. It retrieves the relevant knowledge, decides whether to act or escalate, and routes accordingly. Your operators only step in when Atlas flags confidence below threshold.
Customer
"I want to book a massage for Saturday"
Atlas Intent
BOOKING_REQUEST — 94% confidence
Tool: create_booking(svc=massage)
Booking Confirmed
Sat, 2:00 PM — Massage with Sarah
One profile. Every channel. Full history.
Every message, booking, purchase, and campaign interaction feeds into a single customer profile. Your operators see the full context before responding — no asking customers to repeat themselves, no switching between tools.
Sarah Chen
+65 9123 4567 · Member since Jan 2024
Handoff with context. Not handoff with guesswork.
When Atlas escalates, the operator inbox shows the full conversation thread, customer profile, and recommended response. Operators respond in seconds, not minutes — and the customer never has to repeat themselves.
Lisa Tan
Needs review"My voucher code FESTIVE50 isn't working..."
Escalated by Atlas · 2 min ago
James Ng
Routine"Can I reschedule my appointment?"
Escalated by Atlas · 5 min ago
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See how Mirai can unify your customer operations and revenue workflows.