FAQ
Frequently asked questions.
Everything you need to know about Mirai, the platform, and how it works.
Mirai is a WhatsApp-first Revenue OS for Singapore operators. It combines AI orchestration, customer profiles, deterministic loyalty and booking operations, an operator inbox, and campaign workflows - all governed by audit trails and tenant isolation.
No. Mirai is not a chatbot builder. Atlas AI detects customer intent and retrieves your business knowledge to decide the correct action. The system of record — loyalty balances, bookings, vouchers, customer profiles — lives in a strongly consistent data store. AI orchestrates; the platform executes.
Mirai is designed first for Singapore F&B groups and clinics that need WhatsApp conversations to become reliable bookings, loyalty actions, campaigns, and staff handoff.
Yes. Mirai is built on Meta's official WhatsApp Business Cloud API. There are no unofficial API wrappers, screen scraping, or grey-market WhatsApp integrations.
Mirai follows a strict multi-tenant architecture where each organization's data is scoped and isolated at the database level. Tenant context is server-derived, never client-supplied. Cross-tenant access is architecturally prevented.
When Atlas cannot confidently resolve a customer's request, or when a customer requests a human, the conversation is handed off to your team via a unified operator inbox. Context is preserved across the transition — the operator sees the full conversation history and customer state without asking the customer to repeat themselves.
Yes. Mirai supports targeted campaign automation with built-in opt-in enforcement, customer segmentation by lifecycle and behavior, and end-to-end attribution tracking — so you can see what campaigns actually drive revenue.
All booking and transaction operations use idempotent write paths and capacity-aware logic to prevent duplicates and contention under concurrency. Voucher redemptions are atomic — a voucher cannot be redeemed twice, even under simultaneous requests.
Mirai is engineered with a design-day target of 500,000 simultaneous customers across tenants. This drives architectural decisions around concurrency, data isolation, and system reliability.
Pricing is available on our pricing page. WhatsApp conversations are billed separately by Meta at their published per-conversation rates. Enterprise plans are custom — contact our team for details.
Request a demo to see the platform in action, or contact our team to discuss a pilot for your business.